INTRODUCTION

The Visit Carlow website (www.visitcarlow.ie) and app are owned and operated by Visit Carlow, If you do not agree with the following terms and conditions, you should not use the Visit Carlow website or app.

We at Visit Carlow respect your right to privacy and aim to comply with our obligations under the data protection legislation currently in force in Ireland. The purpose of this Privacy Policy is to outline how we deal with any personal data that we collect from you or that you may provide to us while visiting our website or using our app. We use your information only as set out in this Privacy Policy. This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting our website, you are accepting the terms of this Privacy Policy and you permit the collection and use of your personal data as outlined in this Privacy Policy.

HOW WE COLLECT INFORMATION ON OUR WEBSITE AND APP

When registering as a user with Visit Carlow you will be asked to provide certain information to us. We will inform you at the time of collecting that information from you whether the information that you provide to us will be accessible to other users of Visit Carlow or by third parties so that you can decide whether to provide the information to us.

We may collect and process the following data about you:

• If you contact us, we may keep a record of that correspondence;

• Information that you submit when you register with visitcarlow.ie including your name, email address and telephone number;

• Information that you submit when you use visitcarlow.ie, for example in a message to us, when posting an advertisement, entering a competition or through any website communication channel;

• The functionality that you use through visitcarlow.ie including details of any transactions you carry out through visitcarlow.ie

Such information is only collected from you if you voluntarily submit it to us, and is only kept for as long as it is required for us to provide you with a high quality service, to comply with law or our contractual obligations or for reasonable record-keeping purposes.

OTHER DATA

Like most websites, we gather statistical and other analytical information collected on an aggregate basis of all visitors to both our website and our app. This data comprises information that cannot be used to identify or contact you, such as demographic information regarding, for example, browser types, alphanumeric IDs, operating system, traffic data, location data, IP addresses, information regarding the volume and status of data transmission, click-through statistics, the name of the domain and host from which you access the Internet, the date and time you accesses portions of visitcarlow.ie, and other anonymous statistical data involving the use of our website and/or app. This is statistical data about our users' browsing actions and patterns, and we do not use them to identify any individual, except if required by law or for the purposes of fraud protection or IT security.

COOKIES

Our website uses "cookies". A cookie is a little piece of data stored by the browser on the hard drive of your computer, at the request of our server. Cookies contain information that is transferred to your computer's hard drive. On revisiting our website, our computer server will recognise the cookie, giving us information about your last visit. We may use cookies (including flash cookies) to deliver content specific to your interests and to save your personal preferences so you do not have to re-enter them each time you connect to visitcarlow.ie - our cookies are not available to other websites. Cookies help us to improve our website and to deliver a better and more personalised service. They enable us:

• To estimate our audience size and usage pattern

• To speed up your use of the service and searches

You are always free to decline our cookies, if your browser permits, by activating the setting on your browser which allows you to refuse the setting of cookies. You are always free to ask your browser to indicate when a cookie is being sent. You can also delete cookie files from your computer at your discretion. Note that if you decline our cookies or ask for notification each time a cookie is being sent, this may affect your use of visitcarlow.ie.

DISCLOSURE OF INFORMATION TO THIRD PARTIES AND ADVERTISING

We may provide Other Data to third parties, where such information is combined with similar information of other users of visitcarlow.ie. For example, we might provide third parties with aggregate anonymised information regarding the number of unique users who visit visitcarlow.ie, the demographic breakdown of our community users, or the activities that visitors engage in while on visitcarlow.ie. The third parties to whom we may provide this information may include potential or actual advertisers, providers of advertising services (including website tracking services), commercial partners, sponsors, licensees, researchers and other similar parties.

We will not disclose your personal data to third parties unless you have consented to this disclosure or unless the third party is required to fulfil your order (in such circumstances, the third party is bound by similar data protection requirements). We will disclose your personal data if we believe in good faith that we are required to disclose it in order to comply with any applicable law, a summons, a search warrant, a court or regulatory order, or other statutory requirement. For the avoidance of doubt, we reserve the right to provide access to any data contained on our database to An Garda Síochána where such data is required for the prevention, detection or investigation of offences or the apprehending or prosecution of offenders. We may provide such data, where we receive a written authorisation in advance from a member of An Garda Síochána and on the strict understanding that the data is being provided solely for use by a member of An Garda Síochána for the purposes identified to us in advance. We also reserve the right to provide remote access to our database to authorised members of An Garda Síochána on an ongoing basis where such access, and the conditions of such access, have been agreed to by us in advance. Such access is provided in the interests of the safety and security of our users.

If you post personal information on public sections of visitcarlow.ie then you are consenting to giving a third party user of visitcarlow.ie to use your data; we are not responsible for the manner in which those third parties may choose to allow them use your data.

If you provide personal data to us, you understand and agree that we may disclose your personal data to the following third parties:

• To our hosting provider which acts as an agent of visitcarlow.ie

• To our payment processing service providers

• If you have indicated at any time while using the service that you are happy to receive information or promotions from selected third parties about goods and services which may be of interest to you, you consent to us sending you such offers or information

• Any member of our group of companies, which means our subsidiaries, our ultimate holding company and its subsidiaries

• To a third party if we are under a duty to disclose or share your personal data with that third party in order to comply with any legal obligation, or in order to enforce or apply our agreement with you or any other relevant agreements, or to protect the rights, property or safety of visitcarlow.ie, and/or our customers or others. This includes exchanging information with third parties for the purposes of fraud protection, IT security and credit risk reduction and statutory or other investigative bodies, where such bodies have the statutory authority to request such personal data or you have given your consent for us to disclose your personal data in this manner.

We will notify you when information about you may be provided to third parties in ways other than explained in this Policy and you will have the option to prevent such information sharing at the time that we notify you. We reserve the right to transfer information (including your personal data) to a third party in the event of a sale, merger, liquidation, receivership, purchase or transfer of all or substantially all of the business or assets related to the visitcarlow.ie website or all or part of the business trading as visitcarlow.ie provided that the third party agrees to adhere to the terms of this Privacy Policy.

You agree that you have access to other users' personal information when you use visitcarlow.ie, or as a result of any related communication or transaction. You agree that you will only use this information to contact the person for the purposes of contact for the goods or services to which the users' personal information is connected. If another user subsequently agrees that you may use their personal information for any other purpose then that is a matter for you and the other person to agree. Unless you have the other user's express permission or our express written permission you may not disclose or contact another user for any purpose other than to conduct transactions for goods or services advertised on visitcarlow.ie.

SECURITY, TRANSFER AND CONTROL OF PERSONAL DATA

We will take all reasonable steps (including appropriate technical and organisational measures) to protect your personal data that we hold in accordance with this Website Privacy Policy. However, the nature of the internet is such that we cannot guarantee or warrant the security of any information you transmit to us via the internet. No data transmission over the Internet can be guaranteed to be 100% secure and any transmission is at your own risk. You acknowledge that we are not responsible for any intercepted information sent via the internet and you hereby release us from any and all claims arising out of and related to the use of intercepted information in any unauthorised manner.

If we have given you (or where you have chosen) a password which enables you to access certain parts of visitcarlow.ie, you are responsible for keeping this password confidential. We ask you not to share a password with anyone. You should be aware that when you voluntarily disclose personally identifiable information and agree to make that information public on visitcarlow.ie (e.g., name, telephone number) via advertisements, postings, tweets or in other areas of the website, then that information, along with any substantive information disclosed in your communication, can be collected, correlated and used by third parties. These third parties or other website users may use your information to send you unsolicited messages. Such activities are beyond our control. Please do not post any personal information on visitcarlow.ie that you wish to keep private.

It may be necessary to transfer your personal information to other group companies or service providers located in countries outside of the European Economic Area (EEA), including but not limited to the United States. This may happen where our servers or suppliers and service providers are based outside of the EEA or where you use our services and products while visiting countries outside of the EEA. The data protection and other laws of these countries may not be as comprehensive as those in Ireland or the EU but in these instances we will take steps to ensure that your privacy rights are respected. You agree that we may transfer your personal data on that basis.

ACCESS TO INFORMATION AND UPDATING, VERIFYING AND DELETING PERSONAL DATA

At any time, you can make a written request to have access to all the personal data that we hold about you. You may inform us of any changes in your personal data and, in accordance with our obligations under the data protection legislation; we will update or delete your personal data accordingly

CHANGES TO OUR PRIVACY POLICY

Any changes we may make to our Privacy Policy in the future will be posted on this page and may be where we consider it appropriate, notified to you by e-mail. You should visit this page periodically to review any changes to the Privacy Policy.

LINKS

visitcarlow.ie may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates as well as third party websites to which we have no affiliation. Users of visitcarlow.ie may post links to other websites also. If you follow a link to any of these websites, please note that these websites have their own privacy policies and terms of use and that we do not accept any responsibility or liability for these policies or for the activities on those websites.

ACCESS BY CHILDREN

If you are aged 16 or under you must get one of your parents or a guardian's permission before providing personal data to us by using visitcarlow.ie. If you do not have this permission you should not use visitcarlow.ie. We may ask you at any time to confirm and produce this permission.

QUESTIONS/COMMENTS

If you have any questions, concerns, comments or complaints about this Privacy Policy and/or our collection or use of personal information, or if you wish us to stop processing your personal information for any particular purpose or purposes, then please contact us on info@visitcarlow.ie.